Shipping Policy

Last Updated: September 1, 2026

At Square Grouper Farms, we work to process and ship orders as quickly and securely as possible. Please review the following information regarding order processing, shipping, delivery, and restrictions.

ORDER PROCESSING

Orders are typically processed and shipped within 1–2 business days after we receive them.

We do not ship on weekends or holidays.

Orders placed on weekends, holidays, or after normal business hours will generally begin processing on the next business day.

During periods of high order volume, promotions, holidays, product launches, or other unusual circumstances, processing times may be longer.

If an item in your order becomes unavailable or is out of stock, we may contact you with updated availability, offer an alternative product, or provide another appropriate resolution.

SHIPPING CARRIERS

Square Grouper Farms may ship orders using USPS or other available shipping carriers depending on the destination, product, package size, and shipping service selected.

Delivery dates and transit times provided by shipping carriers are estimates and are not guaranteed by Square Grouper Farms.

Once your package has been accepted by the shipping carrier, delays caused by the carrier, weather, transportation interruptions, holidays, natural disasters, or other circumstances outside our control may affect delivery.

We will make reasonable efforts to assist customers experiencing shipping problems.

SHIPPING RESTRICTIONS

Square Grouper Farms does not knowingly ship hemp-derived cannabinoid products to jurisdictions where we determine that the applicable products are prohibited or restricted.

Federal, state, and local laws concerning THCA, Delta-8 THC, Delta-9 THC, CBD, hemp flower, and other hemp-derived cannabinoid products can change frequently.

Because these laws are subject to change, our list of restricted shipping destinations may be updated at any time without prior notice.

An order being successfully placed through our website does not guarantee that the order will be shipped.

Square Grouper Farms reserves the right to cancel any order if we determine that the product cannot legally or reasonably be shipped to the customer’s destination.

If we cancel an order because of a shipping restriction, we will generally issue a refund to the original payment method for the canceled products.

It is ultimately the customer’s responsibility to understand the laws applicable to purchasing and possessing our products in their jurisdiction.

AGE REQUIREMENT

You must be 21 years of age or older to purchase age-restricted hemp-derived cannabinoid products from Square Grouper Farms.

We reserve the right to use age-verification services and/or request additional identification before processing or shipping an order.

Orders that cannot successfully complete required age verification may be canceled.

SIGNATURE REQUIREMENTS

Square Grouper Farms reserves the right to require an adult signature upon delivery for certain orders.

Signature requirements may be based on order value, destination, product type, carrier requirements, fraud-prevention considerations, or applicable law.

When an adult signature is required, someone meeting the applicable age requirement must be available to accept the package.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• Recipient name
• Street address
• Apartment or unit number
• City
• State
• ZIP code

before submitting your order.

If you notice an incorrect shipping address, contact us immediately at shop@squaregrouperfarms.com.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an address can be changed after an order has been placed.

Once an order has been shipped, we may not be able to redirect or modify the delivery address.

Square Grouper Farms is not responsible for packages that are lost, delayed, returned, or delivered incorrectly because a customer provided an incomplete or incorrect shipping address.

TRACKING YOUR ORDER

When tracking information is available, it will generally be sent to the email address or telephone number associated with your order.

Please allow time for the carrier’s tracking system to update after receiving your tracking number.

Tracking information may initially show that a label has been created before the package receives its first carrier scan.

LOST OR STOLEN PACKAGES

If you believe your order has been lost or stolen, please contact us at:

shop@squaregrouperfarms.com

Please include your name, order number, and tracking information when available.

We will review the shipment and work with you and/or the shipping carrier to determine an appropriate resolution.

A package marked as delivered by the shipping carrier does not automatically qualify for a refund or replacement.

We may require customers to contact the carrier, verify the delivery address, check with household members or neighbors, or complete other reasonable steps before a replacement or refund is considered.

Square Grouper Farms reserves the right to evaluate lost or stolen package claims individually.

DAMAGED PACKAGES

Please inspect your package and products promptly after delivery.

If your order arrives damaged, please contact us as soon as possible at shop@squaregrouperfarms.com.

Please provide:

• Your order number;
• A description of the damage;
• Photographs of the damaged product;
• Photographs of the shipping package; and
• Photographs of the shipping label when requested.

Please retain the damaged product and packaging until we have completed our review.

We will evaluate the situation and determine whether a replacement, refund, store credit, or other resolution is appropriate.

DISCREET PACKAGING

Square Grouper Farms ships orders in discreet packaging.

We do not intentionally place descriptions of the package contents on the exterior shipping packaging except where required by applicable law, shipping carrier requirements, or other regulatory requirements.

Packages are designed to arrive in the same manner as ordinary shipped merchandise.

WEATHER & TEMPERATURE-SENSITIVE PRODUCTS

Certain products may be affected by extreme temperatures.

During periods of excessive heat or other extreme weather conditions, Square Grouper Farms may use additional packaging materials when we determine they are appropriate.

Customers should retrieve delivered packages promptly, particularly during periods of extreme heat or cold.

Square Grouper Farms cannot guarantee the condition of temperature-sensitive products that are left outdoors or in mailboxes for extended periods after confirmed delivery.

INTERNATIONAL SHIPPING

Square Grouper Farms does not currently offer international retail shipping.

Our retail shipping is limited to eligible destinations within the United States.

Wholesale customers outside the United States may contact us to discuss potential availability and shipping options.

SHIPPING COSTS

Applicable shipping charges will be displayed during checkout.

From time to time, Square Grouper Farms may offer free or discounted shipping promotions.

Any free-shipping promotion may be subject to minimum purchase requirements, geographic restrictions, product restrictions, or other conditions displayed with the applicable promotion.

Shipping charges are generally non-refundable once an order has shipped except where required by law or specifically approved by Square Grouper Farms.

RETURNED TO SENDER

If a package is returned to Square Grouper Farms because of an incorrect or incomplete address, refusal of delivery, inability to obtain a required signature, or repeated unsuccessful delivery attempts, we will review the order after receiving the returned package.

Additional shipping charges may apply if the customer requests that an eligible order be shipped again.

Original shipping charges may be non-refundable.

DELIVERY TIMES

Shipping and delivery estimates are provided as a convenience and are not guaranteed.

Square Grouper Farms is not responsible for carrier delays caused by circumstances outside our reasonable control, including:

• Weather;
• Natural disasters;
• Carrier disruptions;
• Transportation delays;
• Holiday shipping volume;
• Government actions;
• Incorrect addresses;
• Delivery access problems; or
• Other unforeseen circumstances.

We will make reasonable efforts to assist customers when a shipment experiences an unusual delay.

FLOWER SALES

THCA flower and other hemp-derived flower products are not eligible for returns or refunds except where specifically approved by Square Grouper Farms or required by applicable law.

Please refer to our Refund Policy for additional information.

CONTACT US

If you have questions regarding shipping, tracking, delivery, or your order, please contact: