Returns & Refund Policy

Last Updated: September 1, 2026

Overview

At Square Grouper Farms, your satisfaction is important to us. We offer a 60-day return policy on eligible products. If your purchase was made within the last 60 days, we’re here to assist you with a return or exchange.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging in which it was received.

If you’ve used a portion of the product and aren’t completely satisfied, please contact our customer support team at shop@squaregrouperfarms.com . We’ll review the situation and explore any options that may be available to you.

In some situations, only a partial refund may be available. We will work with you to determine what options are available based on the circumstances of your purchase.

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment. The amount of time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

Late or Missing Refunds

If you have been notified that a refund was issued but have not yet received it, please first check your bank or credit card account again.

You may also want to contact your credit card company or payment provider. There is often a processing period before a refund is officially posted to your account.

Next, contact your bank, as processing times can vary between financial institutions.

If you have completed these steps and still have not received your refund, please contact us at shop@squaregrouperfarms.com .

Sale Items

Only regular-priced items are eligible for refunds.

Sale, clearance, discounted, or promotional items are final sale and cannot be refunded.

Exchanges

We replace items only if they are defective or damaged.

If your order arrives damaged or you receive a defective product and need to exchange it for the same item, please email us at shop@squaregrouperfarms.com .

Please include your order information and a description of the problem. We may request photographs or other information to help us verify damage or defects before authorizing an exchange.

We will provide instructions regarding where and how to return the product when applicable.

Gifts

If an eligible item was marked as a gift when purchased and was shipped directly to you, you may receive store or gift credit for the value of the eligible returned item.

Once the returned item is received and approved, the applicable gift credit will be issued.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves before giving it to you, any approved refund will generally be issued to the original purchaser and original payment method.

Shipping Returns

Before returning any product, please contact us at shop@squaregrouperfarms.com .

We will provide instructions regarding where to send your return.

Customers are responsible for paying their own shipping costs when returning an eligible item unless otherwise agreed to by Square Grouper Farms.

Original shipping charges and return shipping costs are non-refundable.

If applicable, return shipping costs may be deducted from your refund.

Depending on your location, the amount of time required for an exchanged product to reach you may vary.

For higher-value returns, we recommend using a trackable shipping service and/or purchasing shipping insurance. Square Grouper Farms cannot guarantee that we will receive a returned item that is shipped without tracking.

Damaged, Defective, or Incorrect Orders

Please inspect your order when you receive it.

If your order is damaged, defective, or you receive an incorrect item, contact us as soon as possible at shop@squaregrouperfarms.com so we can evaluate the issue.

Please include your order number, a description of the problem, and photographs of the product and packaging when applicable.

Non-Returnable Items

Certain products cannot be returned due to their nature, applicable laws, safety considerations, or our store policies.

We also do not accept returns on:

• Used or opened products unless otherwise approved by Square Grouper Farms;
• Sale, clearance, discounted, or promotional products;
• Products that are not in their original condition;
• Products damaged after delivery;
• Products returned without prior authorization; or
• Products purchased more than 60 days before the return request.

Please contact us if you have questions about whether a particular product is eligible for return.

Order Issues

If you believe there is a problem with your order, please contact us before initiating a dispute or chargeback with your financial institution.

We want the opportunity to review your order and work with you to resolve legitimate issues as quickly as possible.

Need Help?

For questions regarding returns, refunds, exchanges, damaged products, or your order, please contact: